FAQs

REFUND OF ANY MONEY REMAINING ON YOUR WRISTBAND

During the week after the festival, you will automatically receive a commission-free refund of all the money remaining on your wristband.

You will be able to see the refunded amount and all the purchases you made during the festival in your personal account.

The refunded amount will be shown 2 or 3 days after the refund, depending on your bank, in the account linked to the card you used.

LOST AND FOUND OBJECTS

If you have lost any personal belongings during Cruïlla Festival, you can visit the Guardia Urbana police station in Poblenou, at Carrer Espronceda, 148, 08018 Barcelona, from Thursday 15 July.

Also, Mossos d’Esquadra intercepted a number of mobile phones stolen during the festival. If you think this is your case, please contact a Mossos police station so they can advise you on how to proceed.

I tested positive for antigens at the festival

We are sorry you were unable to attend the festival and wish you a swift recovery.

We have sent you an email from festival@cruillabarcelona.com with instructions on how to get your ticket refund.

What are the terms and conditions of the tickets?

Click HERE to read the detailed terms and conditions of the tickets.

If you did not find the answer to your questions about the tickets,
please send us a mail to: festival@cruillabarcelona.com