FAQs

I have not received the tickets on my email

The purchase confirmation email with your tickets in pdf format may take up to 20 minutes to arrive to your email address. It is normal if you don’t get it immediately. Please check your spam folder and, if you are a Gmail user, also your Social, Promotions and Updates tabs.

If you still do not have your tickets after an hour, check if the amount of the tickets was charged in your bank account. In case the charge does not appear, probably your purchase did not go through.

You can access your See Tickets account at any time and download or resend your tickets to your email address. You can also contact See Tickets’ Customer Service.

I provided a wrong email address during the purchase

You can access your See Tickets account using the wrong email address and the password you provided during the purchase process. Once logged, bottom right you will find the link “My Account”. There you will be able to correct the email address and resend or download your tickets.

You can also contact See Tickets’ Customer Service.

I cannot find my tickets

You can access your See Tickets account at any time and resend or download your tickets. You can also contact See Tickets’ Customer Service.

What are the conditions of access for minors?

For capacity control reasons, all minors must purchase a ticket to enter the venue.

Minors from 0 to 13 years (included) must purchase the Kid Ticket at the symbolic price of 4.95€ (day ticket) or 9.50€ (2-day and 3-day ticket). They must be accompanied by a parent or legal guardian and it will be mandatory to show the ticket at the indicated access control.

Minors aged 14 and 15 must purchase the normal ticket, and they must access the venue accompanied by a parent or legal guardian.

Minors 16 years and older must purchase the normal ticket. They can enter the venue unaccompanied and without authorization.

In order for minors to enter the venue, parents or guardians must sign a liability waiver form. Read the full children’s policy HERE.

All children aged 7 years and older (inclusive) will be required to take the antigen test. Parents or legal guardians will be required to sign a consent form which must be submitted prior to testing. Minors who are 16 and 17 years old are not required to present the authorisation signed by their parents or legal guardians.

Download links:

Liability waiver form and authorisation to test minors.

What will be the sanitary measures at the venue?

Your Cruïlla 2020 ticket is valid for Cruïlla 2021. If you need to make any additional arrangements, all purchasers will receive an email to the same address they used to buy their tickets.

If I am vaccinated, should I take the antigen test?

To comply with the protocol established by the Conselleria de Salut, it is ESSENTIAL that everyone undergoes the nasal antigen test at the CCIB at the times offered by the festival organization. It is not possible to access to the Festival with an antigen test or PCR performed in another place. Even if you have been vaccinated (either with the two-dose or with one dose) it is necessary that you take the test.

Tickets for a single concert in Festival Cruïlla

We only sell day tickets and full-pass tickets. It is not possible to purchase a single-concert ticket, since all the shows take place the same venue.

Can I change the day of my festival ticket?

If you kept your Cruïlla 2020 ticket, we have sent you an email to the address you used to buy your tickets to give you the option to choose the day you want to attend the festival.

You can request a change of day until Thursday, June 17 at 11:59PM. After that time, we will not be able to manage any more changes in the tickets.

What are the scheduled times for the performances?

The opening times of the festival are: Thursday 8th July, from 16:00h to 1:00h. Friday 9th and Saturday 10th, from 16:00h to 5:00h in the morning. Check the performance times for each artist.

How can I get to the festival?

Cruïlla 2021 will be held on 8, 9 and 10 July at the Parc del Fòrum in Barcelona. Check the ‘How to arrive’ section for detailed transport information.

Can I access only one show of the festival (8, 9 and 10 July)?

Festival tickets are either 2 or 3 day passes or single day tickets. It is not possible to purchase a ticket for a single concert at the festival or for the Cruïlla Comedy stage, because all the stages share the same venue.

What are the discounts available?

15% discount for unemployed people:

Send your DARDO document to festival@cruillabarcelona.com, tell us which type of ticket you want to purchase and we will send you a discount code to make your purchase.

50% discount for those accompanying a person with reduced mobility:

Send a copy of the reduced mobility card or certificate to festival@cruillabarcelona.com, tell us which type of ticket you want to purchase and we will provide you with a discount code to make your purchase.

Can I charge my phone at the festival?

Yes, you can charge your phone for free at the Naturgy sustainable phone charging stand at the festival.

What are the terms and conditions of the tickets?

Click HERE to read the detailed terms and conditions of the tickets.

If you did not find the answer to your questions about the tickets,
please send us a mail to: festival@cruillabarcelona.com