FAQs

I have not received the tickets on my email

The purchase confirmation email with your tickets in pdf format may take up to 20 minutes to arrive to your email address. It is normal if you don’t get it immediately. Please check your spam folder and, if you are a Gmail user, also your Social, Promotions and Updates tabs.

If you still do not have your tickets after an hour, check if the amount of the tickets was charged in your bank account. In case the charge does not appear, probably your purchase did not go through.

You can access your See Tickets account at any time and download or resend your tickets to your email address. You can also contact See Tickets’ Customer Service.

I provided a wrong email address during the purchase

You can access your See Tickets account using the wrong email address and the password you provided during the purchase process. Once logged, bottom right you will find the link “My Account”. There you will be able to correct the email address and resend or download your tickets.

You can also contact See Tickets’ Customer Service.

I cannot find my tickets

You can access your See Tickets account at any time and resend or download your tickets. You can also contact See Tickets’ Customer Service.

 

Tickets for minors

According to our ticket policy, the tickets will be refunded only in the event of a cancellation of the festival.

If you cannot attend the event, give your ticket to someone you trust. 

The resale of tickets is forbidden, and the organization is not responsible of tickets purchased through unofficial sales channels.

Official sales points
Ticket sale at the venue
Available discounts
Share a full-pass ticket
Tickets for a single concert in Festival Cruïlla

We only sell day tickets and full-pass tickets. It is not possible to purchase a single-concert ticket, since all the shows take place the same venue.

15% discount for unemployed people:

Send your DARDO document to festival@cruillabarcelona.com, tell us which type of ticket you want to purchase and we will send you a discount code to make your purchase.

50% discount for those accompanying a person with reduced mobility:

Send a copy of the reduced mobility card or certificate to festival@cruillabarcelona.com, tell us which type of ticket you want to purchase and we will provide you with a discount code to make your purchase.

If there are still tickets available when Festival Cruïlla 2019 begins, you will be able to purchase them at the ticket offices in the venue during the days of the festival. The ticket offices will be open every day from 5:30PM.

If you did not find the answer to your questions about the tickets,
please send us a mail to: festival@cruillabarcelona.com