FAQs about the tickets

What do I do if I don't receive the tickets on my email?

The purchase confirmation email with your tickets in pdf format may take up to 20 minutes to arrive to your email address. It is normal if you don’t get it immediately. Please check your spam folder and, if you are a Gmail user, also your Social, Promotions and Updates tabs.

If you still do not have your tickets after an hour, check if the amount of the tickets was charged in your bank account. In case the charge does not appear, probably your purchase did not go through.

You can access your See Tickets account at any time and download or resend your tickets to your email address. You can also contact See Tickets’ Customer Service.

If none of the above works out, please send an email to festival@cruillabarcelona.com specifying the email address you used to make the purchase, the type of ticket you bought and your purchase order number, in case you have it.

What do I do if I provided a wrong email address during the purchase?

You can access your See Tickets account using the wrong email address and the password you provided during the purchase process. Once logged, bottom right you will find the link “My Account”. There you will be able to correct the email address and resend or download your tickets.

You can also contact See Tickets’ Customer Service.

Which are the official sales points?

The authorised online sales points are: website of Cruïlla and Club Vanguardia.

If you are in Barcelona, you can also buy your tickets in person at Tiquet Rambles, located at Palau de la Virreina (La Rambla, 99).

The organization does not guarantee ticket authenticity if tickets have not been purchased at the official sales points. The organization accepts no liability for tickets purchased in unofficial sales points.

Resale of tickets is forbidden. The festival organization is not responsible for the loss or theft of tickets.

Is there ticket sale at the venue?

If there are still tickets available when Festival Cruïlla 2019 begins, you will be able to purchase them at the ticket offices in the venue during the days of the festival. The ticket offices will be open every day from 5:30PM.

Can I change the name of the ticket holder?

Our sales system doesn’t allow any name changes in the tickets. If you cannot attend the event, give your ticket to someone you trust and hand them a signed authorisation showing your full name and your ID card number or passport number.

The ticket resale is not allowed and Festival Cruïlla will not take responsibility for the tickets purchased through non official channels.

What do I do if I cannot find my tickets?

You can access your See Tickets account at any time and resend or download your tickets. You can also contact See Tickets’ Customer Service.

If none of the above works out, please send an email to festival@cruillabarcelona.com specifying the email address you used to make the purchase, the type of ticket you bought and your purchase order number, in case you have it.

Do minors have to pay for a ticket?

For capacity control reasons, all minors must purchase a ticket to enter the venue.

You can find all the details about our minors policy and download the authorisation HERE.

Can I share my full-pass ticket with someone else for a specific day?

Cruïlla full-pass tickets are personal and non-transferable. When you enter the venue for the first time, you will receive a wristband that you need to wear throughout the festival. This wristband cannot be shared with anyone else.

Can I buy a ticket for a single concert in Festival Cruïlla?

We only sell day tickets and full-pass tickets. It is not possible to purchase a single-concert ticket, since all the shows take place the same venue.

Can I get a refund on my tickets?

According to our ticket policy, the tickets will be refunded only in the event of a cancellation of the festival.

If you cannot attend the event, give your ticket to someone you trust and hand them a signed authorisation showing your full name and your ID card number or passport number.

Is there any discount available?

15% discount for unemployed people:

Send your DARDO document to festival@cruillabarcelona.com, tell us which type of ticket you want to purchase and we will send you a discount code to make your purchase.

50% discount for those accompanying a person with reduced mobility:

Send a copy of the reduced mobility card or certificate to festival@cruillabarcelona.com, tell us which type of ticket you want to purchase and we will provide you with a discount code to make your purchase.

If you did not find the answer to your questions about the tickets, please contact us.