Smart wristband

The period for requesting wristband refunds expired on July 24th

If you topped up your wristband without previously signing up and you filled the form on our website, you will get a refund in the bank account that you specified. Most refunds have already been made, except for the refund requests sent in the past days, in this case the refunds will be made shortly. Depending on your bank, the refund can take a couple of days to appear in your balance.

If you signed up through the website or the app and topped up your band with a credit card, the refund has already been made into the same credit card. Please consider that the refunded amount can take a couple of days to be effective.

 


How to ask for a refund if you still have money in your wristband

IN CASE YOU REGISTERED THROUGH THE WEBSITE OR THE APP

If you signed up on the website or through the app before or during the festival and topped up with a credit card, the refund will be made automatically during the week after the festival, commission-free. The automatic refunds already started. The amount can take up to 7 working days to appear on your bank account’s balance

In case you previously registered but then you topped up with a credit card in the booths as well: if the remaining amount in your wristband exceeds the amount that you topped up when you signed up, you will only get a refund for the amount you topped up in the first place. You will need to request a refund through THIS FORM for the rest of the money.

IN CASE YOU DIDN’T REGISTER

If you topped up your wristband at the booths in the venue and you didn’t ask for a refund at the cashless booths before you left the festival, you will need to fill this form: https://refunds.playpass.eu/en/events/cruilla-2018.

The form will be available from Tuesday, July 17th at 8PM and until July 24th. Take into consideration that a 1,5€ management commission will be charged.

In order to get your refund, you will need your band number, so please remember to keep your band once the festival is over. You will see two lines of numbers on your band, you need to type only the numbers in the second line, 14 digits.

IMPORTANT

– The money that you received as a present or promotion cannot be refunded.