FAQs about the tickets

I have not received the tickets on my email

The purchase confirmation email with your tickets in pdf format may take up to 20 minutes to arrive to your email address. It is normal if you don’t get it immediately. Please check your spam folder and, if you are a Gmail user, also your Social, Promotions and Updates tabs.

If you still do not have your tickets after an hour, check if the amount of the tickets was charged in your bank account. In case the charge does not appear, probably your purchase did not go through.

If you purchased your tickets with Seetickets, enter the details you used during the purchase here to view and download your tickets.

I provided a wrong email address during the purchase

If you have purchased your tickets on SeeTickets, please access your account using the wrong email address and the password you provided during the purchase process. Once logged, bottom right you will find the link “My Account”. There you will be able to correct the email address and resend or download your tickets.

If you have purchased your tickets with Festicket, you can request a change of email address using this form.

I cannot find my tickets

If you purchased your tickets with Seetickets, enter the details you used during the purchase here to view and download your tickets.

If you bought your tickets with Festicket, enter the details you used during the purchase here to view and re-download the tickets.

Name on the tickets

If you are unable to attend the festival and want to transfer your tickets, it is not necessary to change your name.

However, it is essential that the person who finally uses the ticket indicates their name and personal data when creating the personal account and linking the cashless wristband.

What are the conditions of access for minors?

For capacity control reasons, all minors must purchase a ticket to enter the venue.

Minors from 0 to 13 years (included) must purchase the Kid Ticket at the symbolic price of 5€ (day ticket) or 10€ (2-day, 3-day and 4-day tickets). They must be accompanied by a parent or legal guardian (somebody 18 years or older) and it will be mandatory to show the ticket at the indicated access control.

Minors aged 14 and 15 must purchase the normal ticket, and they must access the venue accompanied by a parent or legal guardian.

Minors 16 years and older must purchase the normal ticket. They can enter the venue unaccompanied and without authorization.

In order for minors to enter the venue, parents or guardians must fill this form before coming to the festival.

Read the full children’s policy HERE.

Can I share a Cruïlla Festival Full or Weekend ticket?

Cruïlla season tickets are personal and non-transferable. When you enter the venue for the first time, a bracelet is placed on your wrist that you must wear throughout the festival. This bracelet cannot be given to another person.

Can I buy a ticket only for one show?

All the concerts of the Cruïlla Festival take place at the same venue, the Parc del Fòrum. For this reason you can’t buy tickets for just one concert, you have to buy a day ticket.

What are the terms and conditions of the tickets?

Click HERE to read the detailed terms and conditions of the tickets.

If you did not find the answer to your questions about the tickets,
please send us a mail to: festival@cruillabarcelona.com